• (310) 550-5755
  • 201 S. Beverly Drive
  • Mon-Fri 10:30 am - 5:00 pm, Sat 10:30 am - 4:30 pm
Call Us

Return Policy

Full Refund: We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through this Site, you may return such item within 7 days of the date on which the item was delivered to you. The only exception to this policy is if we have customized an order specially for you and it was delivered as you ordered.

Exchange or Credit Only: If you return an item to us after such 7 day return period, but between 8 and 14 days of the date on which the item was delivered to you, you may still return the item and elect either to exchange the item for another item available for purchase through the Site or to receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site. Merchandise Credit is valid for 1 year from original date of purchase.

All sales are final after 14 days.

Please note that all refunds will be issued to the original form of payment. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging and all associated tags still attached to the item.  We cannot accept returns or exchanges of items that show signs of wear, correctly sized items, engraved items or special orders. Custom jobs or modifications, such as ring sizing, are final sale.

To return an item you purchased through the Site, please contact us at (310) 550-5755 or info@jeweleretteandco.com to arrange for your return. Please package the jewelry securely so it does not move around in transit. Once the item is received, we will check the condition of the item and issue a refund within 3 business days of receipt. Title to all returned products and risk of loss or damage will remain with you until the shipment is received by Jewelerette & Co. If you have any questions regarding these procedures, please contact us.

Alternatively, you may return an item purchased through the Site to our Jewelerette & Co. boutique in Beverly Hills for an exchange, credit or refund pursuant to this Return Policy and the Terms of Sale. 

If you have any questions, please email us at info@JeweleretteandCo.com. You may also call us during business hours at (310) 550-5755.